FAQs

Shipping

• All orders ship within 3-5 business days of purchase. Most US orders arrive within 7-10 business days total (3-5 processing plus 3-5 transit).
• If you have not received an order confirmation email within 24 hours of placing your order, please check your spam or promotions folder before reaching out.

Order Changes and Cancellations

• Orders cannot be modified or cancelled once placed due to our fast fulfillment process.
• If you need to update your shipping address, email us within 2 hours of placing your order. After that we cannot guarantee changes.

Lost or Missing Packages

• If your package is lost in transit or tracking shows no movement for 7 or more days past the estimated delivery date, contact us and we'll look into it and find a fix.
• If tracking shows delivered but you have not received it, wait 3 business days and check with neighbors and your local post office, then contact us.
• If an incorrect or invalid shipping address is provided at checkout, we are unable to intervene once the order has been placed.

Returns and Refunds

• We have a 30-day return policy. If you do not contact us within 30 days of receiving your order, we will be unable to process a return request.
• To be eligible, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required.
• Customers are responsible for return shipping costs.
• Refunds are processed within 5-7 business days after we receive the returned item. It may take an additional few days for the refund to appear on your statement.
• If you receive a damaged item, contact us within 7 days of delivery with photos of the damaged item and its packaging.

Care Instructions

• Wash cold, inside out, with gentle detergent
• Hang or lay flat to dry for best results
• Washing or drying on high heat will cause shrinkage and may alter fabric treatments

For any questions not answered here, email us.